Return / Exchange Policy

Our Return Policy

Adele Gilani Art Gallery wants to be sure you love your art. If you are unhappy with any items purchased please Contact us immediately and we will remedy the problem to the best of our ability.  We are committed to the satisfaction of our customers. 

Returns:  Unique and Limited-Edition Artwork

If for any reason you are not completely satisfied, we will gladly accept a return for exchange or for refund (less Shipping and Handling fees), provided the item is returned within thirty (30) days from the date of shipment.  Returns must meet all of the following criteria:

Contact us for a return approval number.

Art must be received by us within 30 days of your receipt.

Art must be sent in the original undamaged packaging.

Art must be in original resalable condition.

Art must be shipped with full insurance covering the original price.

Damaged items will be refused.

No returns will be accepted after 30 days.

Damage: If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then Contact us to let us know that the shipment arrived damaged. If, however, you open the package and find the artwork damaged, please contact the shipping service who will advise you on your options. Do not discard the original packaging.

Please note that, unless reported immediately upon receipt, damaged artwork will not be accepted for return. Please, take a photo of package conditions before opening the package if you suspect that the artwork inside might be damaged or if you notice that the package has been broken or mistreated. This information is required for insurance claim purposes.

Any artwork that is received damaged must be reported to us and the carrier at the time they are received.

We will ship you another item to replace the damaged one as soon as all carrier insurance paperwork is processed.

 

Returns: Gift Shop Items

*Please email adele@adelegilani.com to initiate a return*

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags.

To complete your return, we require a receipt or proof of purchase. You may return by mail or in store.

Please do not send your purchase back to the manufacturer.

 

RETURN SHIPPING

To return your product, please contact us first so we can send you return postage. You should mail your product to:

Adele Gilani Art Gallery

c/o Adele

6919 Snake Road

Oakland, CA 94611

 

Depending on where you live, the time it will take for your exchanged product to reach you, may vary.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again, it can take up to 4 weeks for funds to return.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at adele@adelegilani.com.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adele@adelegilani.com and send your item to: Adele Gilani Art Gallery c/o Adele Gilani, 6919 Snake Road, Oakland, CA 94611. Or exchange in person.